Creating Customer Loyalty
Based on the foundation of an extraordinary track record of organizational development and customer service, JTA provides a complete program of personalized training for our clients and their employees. The purpose: to create customer loyalty for life. The steps include:
- tailoring a survey for the client’s customers and employees
- assessing customer and employee perceptions of service
- designing a training program based on the analysis of the surveys
- delivering the training
- assuring ongoing service excellence by providing periodic refresher
training, knowing that results from even the most effective education can be diminished through time, if not reinforced
- delivering free email updates to clients for distribution to employees, following the training
Executive Development
Recognizing the vital importance to clients of leadership training and consistently exploring best management practices, JTA provides the service of team meetings with client management members to summarize and review key ideas from best-selling business books. The review of best practices and how they can be tailored to individual situations can be instrumental in helping good organizations take the leap to being great organizations—and, further, to sustaining a competitive leadership position. An example of a book recommended to clients for team meetings is that of Jim Collins’ best seller, Good to Great.
Gathering the Professional Edge
Another staff development program provides training on professionalism and its components: ethics, dress, attitude, delivering more than is expected. Most staff members are loyal and want to be assets to their employers. However, all too few employees have had the benefit of training in the fundamentals of professionalism. Having a culture of professionalism is a key factor in attaining and sustaining competitive advantage and profitability.
